Frequently asked questions

What are Eyelash Extensions?


Our Eyelash Extensions semi-permanent synthetic mink hair attached to each of your individual eyelashes with a special bonding adhesive. They are natural looking and feeling. The style is very customizable as we carry a variety of thicknesses, lengths and curls. Even the density is can be customised as our stylists hand make volume fans anywhere from 2 extensions per fan to 12 extensions per fan!




How long do the Eyelash Extensions last?


Eyelash extensions are an ongoing service. They must be refilled every 2 to 4 weeks depending on many factors including your growth rate, lifestyle, skin type, etc. They will last the longest by following our specific aftercare instructions. Washing them gently with the foaming cleanser and rinsing them with water daily will help improve retention. Constantly rubbing your eyes or cleaning them vigorously will certainly decrease their longevity. Do not pick, pull, or take the extensions off yourself. Do not use any products containing oil near your eyes such as cleansers, makeup, skincare or waterproof mascara. Salt water in sweat, tears and the ocean or pools can soften the hair as well causing the extensions to come off. Ask your stylist for tips to get the best retention!




How long does it take to apply a full set of Eyelash Extensions?


A full application will take between 1.5 to 3 hours depending on the type of inital set. The service is never to be rushed. This is a very tedious, time-consuming procedure when done properly. We isolate each natural eyelash and adhere one extension or a hand-man fan of multiple extensions. Clients may bring a blanket and ear buds to listen to music. Most clients will fall asleep. The results are definitely worth it!




What do I need to do to prepare for my first eyelash appointment?


Please set aside at least 2 hours for your Classic full set lash appointment, 2.5 hours for Blended full set lash appointment, 3 hours for Volume full set lash appointment, or 3.5 hours for Mega full set lash appointment. Please do not wear any eye makeup to your appointment, especially eyeliner and mascara. If you arrive with makeup on, please ask for remover. Once you arrive, you can visit our restroom to clean your eyes and eyelashes prior to your appointment. This will remove any residue to ensure the best appplication.




Age Policy


How old do I have to be to receive a service? All clients must be 18 years or older, 16 years old with parental consent (new client form must be signed by parent before service is performed). We do not perform services on anyone under the age of 16.




Cancellation Policy


We require Credit Card information to reserve your appointment. You may cancel your appointment without charge any time prior to 24 hours of your scheduled appointment. Cancellations within 24 hours of your appointment, you will be subject to a fee of 50% of the service. If you NO SHOW for your appointment, you will be subject to a fee of 50% of the service. If you are late for your appointment, we cannot guarantee that your services will be performed that day or performed in full. If you are more than 15 minutes late, the appointment will be marked as a no-show and you will be charged 50% of the service. New clients that book a fill and the extensions are stuck together or less than 40% and we are unable to fill, the appointment will be cancelled and you will be charged 50% of the booked service. ALL FEES MUST BE PAID BEFORE BOOKING ANOTHER APPOINTMENT.




Foreign Fill Policy


Thank you for choosing our salon! If you currently have extensions from a different salon, you are able to book our extended fill option only. Please select the type of lashes: Classic, Blended, Volume, Mega and book the extended fill accordingly. This is our longest fill and will allow sufficient time to fill out paperwork, have a thorough consultation, and correct any work if needed. If you do not like the extensions you currently have on, if they snagged when brushed, if they are glued together, if they are uncomfortable, pinching, or hurting, if they are pointing in different directions or drooping, if they are all grown out, or if you want to change the style, length, curl completely... Please book a removal and an intial set of your choice. We will not and can not fill on top of damaging extensions. It is no fault of you own. Unfortunately, improperly installed extensions will cause damage over time and should be removed. So... if you arrive to your appointment with extensions we cannot fill, we can remove instead and schedule an intial set. However, you may be charged a 50% fee of the original appointment booked because the full time was reserved.




Sanitation Policy


We want to keep you safe! Our salon is cleaned and sanitized regularly. Each bed is cleaned with hospital grade disinfectant CaviCide Wipes and CaviCide Spray and a new pillow cover is replaced between clients. Our metal tools are disinfected in Barbicide. The additional items used during the service are single use and thrown away after the service is completed.